To deposit money into your wallet you can say "save amount" to Cleo in messenger and we will move it from the account you have attached to the wallet.

To withdraw just say "withdraw amount" and Cleo will move that money into the bank account associated with your wallet. 

Failed transactions? - You can view all of your transfers on your wallet page here, if any have failed transactions there may be an issue that can be solved by changing your account details, check out this article to see how. 

🇺🇸 In the US?

Deposit times

Transfers into your wallet take 4 working days to process.  The balance of your wallet will not change immediately.  The amount won't be credited until this transfer has been processed but will show as "pending" on your wallet page here.

Withdrawal times

Withdrawals take 2-4 working days to be back into your account.  The balance of your wallet will immediately change but the money will take 2 - 4 working days to reach your account.  

Reference - Cleo, Dwolla or ACH should be referenced on the transfer once it has come back into your bank account.
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🇬🇧 In the UK?

Deposit times

Transfers into your wallet are instant and the balance of your wallet will change almost immediately.  You can view these transactions on your wallet page here

Withdrawal times

Withdrawals take up to 2 working days to be back into your account, but is usually much quicker.  The balance of your wallet will immediately change but the money may take 2 working days to reach your account.  This can effect withdrawals over the weekend especially.  

Reference - Cleo or MangoPay should be referenced on the transfer once it has come back into your bank account.
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