Frequently Asked Questions

Got questions? Here's a pick of some popular queries.

Written by Barney Hussey-Yeo
Updated over a week ago

How does Cleo work?

Cleo works by securely accessing your transaction data in read-only mode. We do this using a world-leading financial software called SaltEdge. Cleo then uses a smart AI brain to scan your transaction history, calculating and uncovering interesting spending trends, habits and lets you keep track of budgets. 

Cleo also allows you to view your balance, check direct debits, latest transactions, and see your spending per category.

Why do you need my banking info?

We need you to enter your banking login credentials so that you can establish a secure connection with your bank or credit card company. This encrypted connection is handled by SaltEdge in read-only mode; meaning nobody can move money in or out of your account. Once a secure connection is established, it enables Cleo to analyse and categorise thousands of historic transactions as well as current balance information, securely and automatically.

Can I transfer money to other accounts, or people?

As Cleo accesses your transaction data in read-only mode, it is currently not possible to move money in or out of bank accounts.

Does Cleo work with Banks outside of the UK?

Not yet but we'll be expanding shortly. Request your bank to be added here.

How will you make money?

We want to offer our own faster, fairer and cheaper financial products. We have significant backing from tier-one investors to execute this vision quickly. And don't worry, we will never sell your data.

Where are you based?

We're in Old Street, London. Shoot us an email, we can go for coffee!

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