How do I send money?

Open your Messenger conversation with Cleo and just ask ‘Send money’ and follow the steps.

Can I send money to anyone?

You can send money to anybody with a UK bank account. 

Where does that money come from?

Payment is made either using your available Cleo wallet balance or from your linked payment card.

How fast are payments?

Payments into the Cleo wallet are instant, and withdrawals to your bank account take up to 48hours.

Do you charge any fees?

We do not charge any fees to use this service.

Are there limits on sending money?

You can send a maximum of £2,500 per transaction, and £5,000 in total transactions. There is no minimum amount to send.

Do you handle multiple currencies?

At the moment, you can only send money in GBP (£)

Can I use Cleo to pay at shops?

Not yet. If you want to use the money in your Cleo wallet, you'll need withdraw it into your bank account.

How do I withdraw money to my bank account?

In your conversation with Cleo, just ask ‘Withdraw £5’ or your desired amount. Then follow the steps.

Who are MangoPay?

MangoPay is a payment platform and the partner we use to provide this service. They are EU Licensed.

Why do you need my card number?

You need to add a payment card so that you can send money instantly.

Why do I have to add my bank details again?

You need to add your sort code and account number so that you can make withdrawals into your account. 

How long do withdrawals usually take?

Withdrawals can take up to 48 hours.

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