If you have come to us from Sweatcoin, WELCOME 👋

There are 4 steps to gaining your Sweatcoin reward

  1. Click on the link within Sweatcoin 
  2. Connect a bank to Cleo 
  3. Set up a wallet 
  4. Withdraw your reward 

From the US?

To benefit from the bonus you must have clicked through the link in Sweatcoin, you can see if this has registered by going to your wallet transaction history on Sweatcoin.  Just log into the App and click on the wallet symbol at the bottom of the page. 

🇺🇸 Connecting a bank in the US 

Cant see your bank? - You can search the list of banks we support here.  Just click on "link account with Plaid" and search for your bank. If you can't see you bank here we can't support a connection just yet. 

Getting an Error? - 95% of bank connect issues can be resolved by doing 3 things:

  1. Make sure you aren't logged into your online banking App or signed in on another tab 
  2. Log onto your online banking via a desktop/laptop making sure your details are correct 
  3. Try to connect via Cleo again 

🇺🇸 Setting up a wallet in the US

Getting "link another account" - If you are getting the option "link another account" when trying to set up the wallet this means we don't support your bank at this time and you won't be able to set up a wallet. 

Suspended? - If your account is "suspended" this is probably down to some information being entered incorrectly.  We process un suspensions at the end of the day so try back again tomorrow.  Please be sure to enter your details as accurately as you can next time.  

If you have submitted a document it will take up to 2 working days to process and you will receive an email if there is anything wrong with it. 

🇺🇸 Withdrawing in the US 

There are 2 ways to withdraw your $5 

  1. Say "withdraw $5" to Cleo in messenger 
  2. Sign in on desktop and go to your wallet page here

The money you withdraw will land in the bank account you linked when you set up your wallet.  The transaction will take 4 working days to process, look out for an incoming transaction from DWOLLA. 

From the UK?

To benefit from the bonus you must have clicked through the link in Sweatcoin, you can see if this has registered by going to your wallet transaction history on Sweatcoin.  Just log into the App and click on the wallet symbol at the bottom of the page. 

🇬🇧 Connecting a bank in the UK

Cant see your bank? - If you can't see your bank when signing up then we don't support your bank yet.  If your bank is not yet supported you can request that your bank be added here

Getting an Error? - 95% of bank connect issues can be resolved by doing 3 things:

  1. Make sure you aren't logged into your online banking App or signed in on another tab 
  2. Log onto your online banking via a desktop/laptop making sure your details are correct 
  3. Try to connect via Cleo again 

🇬🇧 Setting up a wallet in the UK

You will need your debit card details and bank account number and sort code to set up the wallet so make sure you have these handy. 

🇬🇧 Withdrawing in the UK 

There are 2 ways to withdraw your £5 

  1. Say "withdraw £5" to Cleo in messenger 
  2. Sign in on desktop and go to your wallet page here

The money you withdraw will land in the bank account you linked when you set up your wallet.  The transaction will take up to 2 working days to process, but should be much quicker.  Look out for an incoming transaction from MangoPay or Cleo. 

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Terms & Conditions:

  • The offer is only for new Cleo users. If you have had an account with Cleo previously, you will not be eligible.
  • The £5 is redeemable only after you connect a bank account to Cleo and complete the setup of Cleo Wallet.
  • The money will be deposited into your Cleo Wallet, which you can withdraw into your bank account.
  • You cannot use the same online banking details across multiple accounts.
  • Users that sign up but don't connect their bank account do not count towards the bonus.
  • The signup offer cannot be used in conjunction with any other sign up offer.
  • You cannot use a PayPal account to set up or benefit from any referral.
  • Cleo's decision is final with regards to any dispute involving sign up offers.
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