What is Cleo Plus?
Cleo Plus is a subscription service. For a small fee, you get access to some big features. At the moment, these features include Cleo Cover and Rewards. We'll be adding to and building out these features over the coming months. Get excited!
How much does Plus cost?
Plus costs £4.99 or $4.99 a month. That amount covers all your Plus services.
The fee will be taken monthly, on the same date each month. Payment will first be debited from your Cleo Wallet balance.
🇬🇧If your Wallet balance is below £4.99, then payment will instead be taken via direct debit or from the card that you have connected to your Wallet.
🇺🇸If your Wallet balance is below $4.99, then payment will instead be taken from the funding source attached to your Wallet.
The whole point of Plus is to reject obtuse and unfair banking practices. We'll always be transparent and upfront about costs
How do I subscribe to Cleo Plus?
Cleo might have already messaged you about our star new feature. If so, all you’ll need to do is hit ‘Let’s do it 🙏🏻’.
Don’t worry if you don’t yet have a Cleo Wallet, Cleo will show you how to make one when you subscribe to Plus.
If you say ‘Cleo Plus’ to Cleo at any time, then she will also show you around 🧐
Do I have to pay for Cleo otherwise?
Absolutely not - the general Cleo service remains completely free. Your subscription fee pays for Cleo Plus, which includes Cleo Cover and Cleo Rewards. If you cancel your Plus subscription, you can go back to using Cleo for free.
Can I cancel Plus?
You can cancel your Plus subscription any time, provided you have paid off your Cleo Cover balance. So, if Cleo has covered you for £80, you'll have to pay it back before you can cancel Plus.
What is your refund policy?
If you'd like a refund for Plus, you will need to request one within 48 hours of signing up. You'll also need to make sure that you haven’t used any of the services associated with Plus! Please note that refunds for Cleo Plus are processed at our discretion and we cannot provide a refund after you have deleted your account.
If you still can't find what you're looking for, you can contact Cleo's humans here